If this Policy changes in the future, we will post an updated version on our website at www.therapia.com (the “Website”). We recommend that you check this Website periodically in order to review our current Policy. You can tell if this Policy has changed by checking the effective date that appears at the bottom of this Policy. Depending on the circumstances, we may also decide to send you a notice electronically that the Policy was changed. If you continue to use our Website, software, services, and information (collectively “Services”) after the Policy changed or notice of the change was given, you will be deemed to have accepted such changes.
1. Information We Collect
We collect the following types of information:
(a) Account information: When you sign up for an account with us, you voluntarily give us certain personal information which may include your name, email address, postal address, telephone number, the radius for which you are willing to travel to provide your services, photo of yourself, a description of your services, the prices for your services, your appointment availability, any special instructions to physiotherapists (“therapists”) or patients, a copy of government issued photo identification, evidence that you are registered and in good standing with your licensing body, a copy of your certificate of insurance to provide your services, payment information, medical history, professional designations, and passwords.
(b) Payment information: When you purchase Services from Therapia or a therapist or we pay therapists, we may process credit card information, online payment account information, or other payment information through a third party, and use the payment information to facilitate billing, payment, credit services, and conduct credit checks, as applicable. We may also collect information about the transaction, including: the date, time and amount of the transaction, your location, and the type of payment method used.
(c) General usage data: When you use our Services we collect information about your use. For example, we may collect: information about the number of patients/therapists you see, the location of appointments, the number of appointments you request, make, accept, cancel, miss, or are late for, and when the appointments occur. We may also collect information about your search patterns within the Services. For example, are you searching via price, therapist rating, location, etc. Therapists may also enter notes (including notes and information about the patients) into the Services after appointments with patients.
(d) Quality assurance and customer service: Your customer service emails or telephone calls with us and any service providers we use may be logged and/or monitored for quality assurance and customer service purposes such as to assist in addressing your inquiries, troubleshooting, training, and analytics to identify trends and make improvements to our Services.
Some of this information would not by itself identify you to us or be personally identifiable and is therefore considered non-personal information. If we combine any such non-personal information with other personal information available to us, the combined information will be treated as personal information in accordance with this Policy.
2. Using Information We Collect
We use the personal information we collect about you:
(a) to understand and meet your needs and preferences, and to provide you with our Services, for example:
– for purposes related to the billing, payment, activation, provision, maintenance, support, trouble shooting, resolving of disputes, deactivation, upgrade, or update of Services;
– to schedule or cancel appointments you make or accept and to log all your appointments within the Services
– to show your availability for patients
– to ensure Services are technically functioning as intended and to help identify and troubleshoot issues;
– to fulfill or enforce any agreements or notices associated with a particular Service (“Notices”);
– to manage or respond to your inquiries;
(b) to develop new and enhance existing Services including to communicate with you about them;
(c) to manage and develop our business and operations, for example;
– to detect, monitor, investigate, mitigate, or attempt to prevent fraud and technical or security issues or to protect our Services and property;
– to allow for business continuity and disaster recovery operations;
– to enforce our legal rights;
– for statistical purposes;
(d) to meet legal and regulatory requirements and to respond to emergency situations, for example:
– to respond to court orders, warrants or other lawful requests or legal processes;
– to provide emergency assistance in situations that may threaten the life or physical safety of you or others; or
– for any other purposes for which you have consented, such as those that may be set out in Notices, and other purposes as permitted or required by any applicable law.
We may remove personal identifiers from your information and maintain and use it in anonymous form that may later be combined with other information to generate aggregated information. Such anonymous and aggregated information may be sold, licensed, traded, rented, or shared.
We will retain your personal information as long as necessary for the fulfillment of the identified purposes or as otherwise necessary to comply with applicable laws.
3. Disclosure of Information
In accordance with this Policy, we may disclose your personal information:
(a) within Therapia and/or to our contractors, consultants, service providers, and other third parties who require such information to assist us with establishing, maintaining, and managing our business relationship with you;
(b) with users of Services when you have consented to such disclosures or your consent can be implied (for example, by booking an appointment);
(c) with our financial, insurance, legal, accounting or other advisors that provide professional services to us;
(d) if we have your consent;
(e) to complete any of your transactions while using our Services;
(f) to comply with laws or regulations;
(g) to respond to a valid subpoena, order, or government request;
(h) to establish or exercise our legal rights or defend against legal claims;
(i) to investigate, detect, supress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person;
(j) as otherwise required by law; or
(k) if we are to be sold, merged, or amalgamated or substantially all of our assets are to be sold or disposed of, your personal information may be transferred to a potential purchaser if, and to the extent necessary, it is required for the purposes of deciding whether to proceed with the proposed transaction and completing it. If such a sale, merger, acquisition, or disposal is completed, the purchaser may use and disclose your personal information only to the extent described in this Policy if the information relates solely to the carrying on of the business or activity or the carrying out of the objects for which the sale, merger, or acquisition took place.
It is important to us that we collect, use, or disclose your personal information when we have your consent to do so. Your consent can be express or implied. Express consent is given explicitly, either orally, in writing, or through a specific online action, such as clicking on “I agree”. Implied consent arises where consent may reasonably be inferred from your action or inaction. We aim to obtain your consent at the time of the collection of your personal information. We may collect, use, or disclose your personal information without your consent when required or permitted by applicable laws.
5. Your Decisions About Your Personal Information
At any time you can contact us to: stop receiving e-mails from us; review the personal information held by us in connection with your account; withdraw your consent for our use and disclosure of your information; request a list of third parties to which we may have provided your personal information; close your account; and amend your personal information, where possible, by writing to us at Therapia Health Management Inc., 2 Carlton St. Suite 1800, Toronto, Ontario Canada M5B 1J3. You can always unsubscribe from receiving promotional e-mails from us by simply clicking the “unsubscribe” link provided at the bottom of every promotional e-mail from us.
If you contact us to do any of the things listed above, we may require you to provide sufficient personal information to allow us to identify you and tell you about the existence, use and disclosure of your personal information and this personal information will only be used for this purpose. If you contact us about your personal information, we will respond to your request within a reasonable time and at minimal cost or no cost to you in accordance with applicable laws.
Generally, you may withdraw at any time your consent for us to use and disclose your personal information in accordance with this Policy, subject to legal or contractual restrictions and reasonable notice. As such, we may continue to use your personal information as may be required to provide you with our Services, and to the extent that we are contractually obligated to do so or as necessary to enforce any contractual obligations you may have with us. If you refuse to provide us with the information we require or later contact us to withdraw your consent to use and disclose this information, we may no longer be able to provide you with our Services.
We aim to provide you with a safe experience. We have in place certain physical, technological, and organizational safeguards to appropriately protect the security and privacy of your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. Please note, however, that while we try to create secure and reliable Services and Websites, the confidentiality of any communication or material transmitted to or from the Website, our Services, or via e-mail cannot be guaranteed.
We limit access to your personal information within Therapia to individuals with a need-to-know.
8. Links to Other Sites
9. Children’s Online Privacy Protection
The Website and Services are not intended for use by children under the age of 18 years of age. That being said, parents or guardians may create an account with us in order to make appointments for children under 18 years of age. Parents and guardians should include a note when making an appointment that the appointment is for his or her child and the age of the child. We do not knowingly collect or use any personal information from any children under 13 years of age. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonably efforts to delete such personal information from our database.
10. Questions or Comments
If you have any questions or comments or wish to make a complaint about this Policy, please feel free to contact us at firstname.lastname@example.org, or by delivery in person, by courier or by mail to us at Therapia Health Management Inc., 2 Carlton St. Suite 1800, Toronto, Ontario Canada M5B 1J3, or by calling us at 888-603-9125. If you contact us about your personal information, we will respond to your request within a reasonable time and at minimal cost or no cost to you in accordance with applicable laws. Depending on the circumstances and applicable laws, we may refuse to process certain access requests (for example, access requests that are unreasonably repetitive or systematic, would be extremely impractical or require disproportionate technical effort).
Effective Date: January 22, 2016