Frequently Asked Questions in Brampton

Q: How do I book an appointment with a physiotherapist?

Therapia is designed with your convenience, flexibility, and unique rehabilitation needs in mind. We are experts in Home Physiotherapy, where you are matched with an ideal physiotherapist based on your specific condition, impairment, or injury. You choose the time and location, and your therapist will visit you at your convenience. Similar to traditional private clinics, our physiotherapists provide high quality care and Therapia provides receipts for the treatment sessions you have booked, so you can get quickly reimbursed by your insurance company.

Q: What makes Therapia different than physiotherapy clinics in my area?

1. After our simple sign up, select your type of injury or condition. Next, select a day and time-frame that is most convenient for you. Then submit your credit card through our secure payment processing and you’re done! You’ll receive an email confirming the day, time and treating therapist.
2. If you’d prefer to speak with our receptionist, simply call us at (416) 526-6933.

Q: Is my treatment covered by insurance?

Physiotherapy treatment is covered by most third-party insurers. However, it is not covered by provincial health insurance plans or workers compensation plans

Q: How do I get reimbursed by my insurance company for treatment sessions?

After you’ve completed your session, you can view and/or print your receipt which is available the day after your appointment. Once printed, the receipt can be submitted for a claim to your insurance company. Simply log in to your account to get your receipts.

Q: How do I book an appointment with the same physiotherapist I’ve had in the past?

We recognize the importance of the provider-patient relationship. Physiotherapists that you have booked with in the past will be highlighted when you log in to book follow-up appointments. You can select a previous therapist, or you have the option of changing to a new therapist. If you select a new therapist, he or she will perform a complete evaluation in order to ensure that your treatment plan continues to be appropriate.

Q: What happens if I have to cancel an appointment?

Life gets busy and things come up, so we keep cancellations simple. Through the ‘My Appointments’ tab, select ‘Pending Appointments’. Then click on the appointment you wish to cancel and follow the links. Appointments must be cancelled through the platform, not through email. Please note, appointments cancelled with less than 24 hours prior to a scheduled session will be charged the full amount indicated at the time of booking.

Q: What happens at my appointments?

Life gets busy and things come up, so we keep cancellations simple. Through the ‘My Appointments’ tab, select ‘Pending Appointments’. Then click on the appointment you wish to cancel and follow the links. Appointments must be cancelled through the platform, not through email. Please note, appointments cancelled with less than 24 hours prior to a scheduled session will be charged the full amount indicated at the time of booking.

Q: Can I pay with cash?

Therapia only accepts payments via Visa, Mastercard and American Express. Payment information is entered as you book your first appointment. For your convenience, this information is used for future physiotherapy sessions, unless you specifically choose to change your credit card information.